Get in Touch With Us
This page explains how to contact the Non Gamstop Casino team, what we can help with and what we can't. We are an independent research and comparison site, so we don't run casinos, hold player accounts or handle payments.
Before you write: what we can and cannot do
Many messages we could receive are really about a specific casino account. We can't help with those, because we have no access to any operator's systems. The table below shows where each kind of query usually belongs.
| Your query | Best place to take it |
|---|---|
| Error, outdated detail or unclear wording on spectrum10k.org | Contact us |
| Suggestion for a guide or topic | Contact us |
| Editorial or partnership question | Contact us |
| Withdrawal delay, bonus dispute or locked account | The casino's own support and complaints procedure first |
| Unresolved complaint after the casino has replied | The complaints route named in that casino's terms, which depends on its licence |
| Concern about your own gambling | GamCare, or your GP |
How to reach us
Please use the contact details or form provided on this page or in the site footer. We haven't listed a phone number, and we won't ask for card details, passwords or account logins by any channel. If a message claiming to be from us asks for those, ignore it.
To help us reply faster, include:
- The page address or title you are writing about.
- What you think is wrong, unclear or missing.
- Any source that supports your point, such as a regulator register entry or the casino's published terms.
- The date you saw the information, as offers and terms change.
We don't publish a guaranteed response time. We read what we receive, but we can't promise a reply to every message.
Reporting a correction or an out-of-date offer
Bonus terms, payment options, wagering requirements and withdrawal limits can change without notice. Our information was last checked on 29/09/2026, and casino offers shown on the site are advertising, not confirmed terms. If you spot a difference between what we say and what a casino's terms now say, tell us which casino, which clause and where you saw it. Screenshots of published terms are useful.
We review the page and update it when the evidence supports a change. Our rankings are based on editorial research and are not bought. Commission from partners doesn't decide position, and a correction request from a brand or reader doesn't change a rating on its own.
Suggesting topics
We cover casinos outside GamStop, including Curaçao-licensed sites, bonuses and wagering, payments, withdrawals, verification checks, slots, live dealer games and sports betting. If there is a question you can't find answered, let us know. You can also start with our guide to trusted non GamStop casinos for UK players, which brings the main comparisons together.
Casino problems: what to do first
If you have a problem with an operator, we can't intervene. A practical order of steps:
- Contact the casino's support in writing so there is a record, and keep copies of chats and emails.
- Check the terms on bonuses, maximum bets, expiry dates and cashout limits, which are the most common causes of disputes.
- Complete any identity or source-of-funds checks the casino requests, using genuine documents.
- Use the casino's formal complaints procedure, and check which licensing body or dispute service it names.
Be aware that sites not on GamStop are generally licensed outside Great Britain, so UK Gambling Commission protections and its complaints route don't apply in the same way. Options for recovering money may be limited, and we can't guarantee any outcome.
Support if gambling is causing you harm
Adults must be 18 or over to gamble. If gambling is affecting your finances, mood or relationships, GamCare offers free, confidential support through its helpline and online chat. GAMSTOP lets you self-exclude from UK-licensed operators, and blocking software and deposit or loss limits can add further protection. If you have self-excluded, casinos outside GamStop are not a safe way to test yourself. Gambling isn't a way to earn income or solve money problems.
If you write to us about your own situation, we will point you to appropriate support, though we are not a counselling service.
Privacy and what we do with your message
We use your email address and message only to respond to you and to improve the site. Please don't send documents, bank details or account numbers. If you want your message deleted, say so in a follow-up.
Commercial relationships
Some links on Non Gamstop Casino may earn us commission if you sign up with a casino. That doesn't buy a higher ranking, and we aim to state limitations alongside every recommendation. If you'd like to raise a partnership or advertising enquiry, tell us who you are and what you propose. We only consider ideas that fit our editorial standards, and we won't agree to anything that would compromise our independence.